Shipping Information

We seek for your kind understanding if there is any event of delay since all items are meticulously handcrafted. We will try our best to get your orders delivered as soon as possible.

Please make sure all information (shipping address , email and contact number) given to us are correct and accurate. We kindly inform you that we will not be held responsible for any extra costs resulting from unsuccessful delivery attempts by our shipping partner.

  • Complimentary Shipping is offered when your orders are above $88.

  • Will take up 2-5 working days for us to ship out your orders.

    Shipping takes at least 2 days.

  • For those who need their order urgently/last minute.

    Your order will be packed and delivered within 3 working days .

Returns & Exchange

Returns & Exchange

Returns & Exchange

In very rare occasions if the product is damaged during the shipping process ,please drop us an email at hello@buibuicandles.com within 3 working days upon receiving the order with photos of the damaged item and order number . We will work with you to resolve the issue.

We will provide instructions for you to mail us the damaged or wrong items back. Please make sure items are in their original packaging and unused. Once we get ahold of the items, we will then proceed to mail the replacement out and reimburse your postage / shipping fees .

Note:

*Custom made candles are not available for any form of exchange or refunds since they are made to your request. We are more than happy if you can discuss with us thoroughly regarding your design , color and style before purchasing them .

Candle Conditions

Frosting and color difference cannot be the reason used for product exchange. Click why for more info.

Refunds

We do not offer refunds for our candle due to the nature of the product. This policy is in place to ensure that our customers receive the best quality products and to maintain the integrity of our brand. If you have any concerns with your order, please let us know and we will do our best to address them.

Terms and conditions

Candles can be hazardous if not used properly.

We would like to inform you that we are not liable for any misuse of our candles. While our candles are designed to provide a relaxing and enjoyable experience, it's important to use them safely and properly. We want you to enjoy our candles to the fullest extent, so please be sure to always follow the instructions on the candle care .

Please do read our store policies and candle care before carting out .

Thank you for reading it through

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Thank you for reading it through 〰️